Video Production Terms

These terms and conditions for testimonial video production services (the “Video Production Terms”) govern the production of testimonial videos (“Testimonial Videos”) through Sayso Videos Ltd (“Sayso”) remote end-to-end testimonial video production platform. All video production services (“Video Production Services”) provided by Sayso to you (“you” or “Client”) are subject to these Video Production Terms and any other applicable policies incorporated by reference, including Sayso's Terms of Service.

1. Scope of Video Production Services.
Video Production Services include:
a - professional videographer services;
b - creative management (pre-production, shooting day, and post-production);
c - equipment package consisting of single 4K camera, lenses, filters, 2-3 lights, stands, and recording mic;
d - real-time monitoring link for the interview;
e - post-production services including editing (with 2 revision rounds for single-video orders and 3 revision rounds per video for 5-video and 10-video packages), color grading, title animation, sound mixing, and non-original music;
f - cloud backup through final delivery; and
g - final delivery of a standard Testimonial Video, approximately 90 seconds in length, in Full HD (16:9) format.

2. Payment Terms.
a - For a single video production:
Payment for the production shall be due in full upon order creation.
Any additional fees or charges incurred after the commencement of production shall be payable upon the earlier of:
i. Approval of the video; or
ii. 30 days from the shooting date.
For any additional services ordered more than 30 days after the shooting date, payment shall be due upon the earlier of video approval or 30 days from the date the additional service was ordered.
Payment obligations shall not be affected by any delay or failure by the Client to review or approve the video.
Late payments shall incur a late fee of US $100 per week. All fees are exclusive of applicable taxes.
b - For 5 or 10 production packs:
100% payment is due upon order approval. Any additional services charged separately shall be payable in accordance with Section 2(a).
All fees are exclusive of applicable taxes.

3. Multi-Video Packages – Validity and Cancellation.
a - All 5-video and 10-video packages are valid for 18 months from the invoice issuance date. All shooting days included in the package must take place within this 18-month period. Scheduling or ordering a video production within the validity period does not extend the package's expiration date.
‍b - Clients may cancel a package within 14 days of the invoice issuance date and receive a full refund, provided that no video production order has been placed under the package.
c - Once the first video production order is placed, the package becomes non-cancellable and non-refundable, even if the 14-day cancellation period has not expired.
d - After the 14-day cancellation period, all package purchases are final and non-refundable, regardless of whether any videos have been ordered or produced.
e - Any unused videos remaining after the 18-month validity period will automatically expire without refund, credit, or extension, unless otherwise agreed in writing by Sayso.
f - The above provisions are subject to any mandatory cancellation rights under applicable law.

4. Client Cancellation.
Clients may cancel a Testimonial Video through the website.
a - Cancellations made at least 96 hours before the scheduled shooting time are free of charge.
b - Cancellations made less than 96 hours before the scheduled shooting time are subject to the following fees:
i. Between 96 and 48 hours before the scheduled shooting time: US $1,000.
ii. Less than 48 hours before the scheduled shooting time, provided filming has not yet commenced: US $1,500.
iii. After filming has commenced or been completed, but before editing has commenced: US $2,000.
iv. After editing has commenced: 100% of the video production price.
c - If the Client cancels a Testimonial Video, the Client shall not be entitled to receive the final video or any raw footage.
d - For multiple video packs, cancellation fees apply to each individual video.
Cancelled videos may be replaced within the package, subject to payment of the applicable cancellation fee.

5. Client Rescheduling.
a - Clients may reschedule a shooting at no additional cost if the request is submitted at least 96 hours before the scheduled shooting time.
b - Rescheduling requests submitted less than 96 hours before the scheduled shooting time are subject to the following fees:
i. Between 96 and 48 hours before the scheduled shooting time: US $750.
ii. Less than 48 hours before the scheduled shooting time: US $1,000.
c - Rescheduling requests submitted less than 96 hours before the scheduled shooting time may postpone the shoot by a maximum of 30 calendar days from the originally scheduled shooting date, subject to the applicable rescheduling fees specified above. Any such request to postpone the shoot by more than 30 calendar days shall be treated as a cancellation and shall be subject to the cancellation terms and fees specified in Section 4. Rescheduling requests submitted at least 96 hours before the scheduled shooting time are not subject to this 30-day limitation.

6. Eligibility and Acceptance.
Video Production Services are available only for lawful purposes to individuals who are at least 18 years of age or to validly existing legal entities.
By placing an order through any available ordering mechanism (telephone, website, in-person, or otherwise), you accept these Video Production Terms.
If you are accepting on behalf of an organization or legal entity, you represent and warrant that you have the legal authority to bind such entity to these Video Production Terms.

7. Order Acceptance.
Sayso reserves the right to decline any order at its sole discretion. Video Production Services listings do not constitute offers by Sayso, and all orders are subject to Sayso's approval. Sayso may limit, decline, suspend, discontinue, or terminate any order with or without cause.

8. Production Scheduling.
Clients must provide the exact shooting location (country, state, city, and address), date, and time at least 10 calendar days before the scheduled shooting date. Bookings with shorter notice may be accepted at Sayso's sole discretion and require Sayso's prior approval.
The Client is responsible for location coordination, permits, insurance, securing necessary location permissions, notifying all relevant parties of the shoot, coordinating interviewees' attendance, and managing internal approvals.
While Sayso will endeavor to accommodate requested scheduling, it makes no guarantees regarding specific dates or times.

9. Pre-Production Specifications.
a - Sayso's AI platform shall generate a suggested creative brief, including the video's creative direction, language, three key talking points, interview questions, and B-roll shot list.
b - The Client may review, approve, or edit the suggested creative content and upload additional materials, including logos, fonts, and other branded assets, at least 4 days before the scheduled shooting date.
c - If the Client has not completed or approved the creative brief at least 4 days before the scheduled shooting date, Sayso's platform may automatically finalize the creative content based on the information available in the order.
d - In such cases, the automatically generated creative brief, including the video's creative direction, language, three key talking points, interview questions, and B-roll shot list, shall be deemed approved by the Client.
e - Sayso shall not be responsible for any creative inaccuracies or omissions resulting from incomplete information or the Client's failure to review or approve the creative brief within the specified timeframe.

10. Post-Production Specifications and Revisions.
Sayso shall deliver an initial draft within 10 business days of shooting, including initial edit of all recorded content.
Client may provide feedback on video editing, color filters, graphics, B-roll selection, titles, and music.
The number of revision rounds depends on the selected package (two revisions for 1-video pack, three revisions for 5 or 10 video pack), with additional revisions available for an additional fee.
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11. Revision Terms.
a - Single-video orders include 2 revision rounds. Videos purchased as part of a 5-video or 10-video package include 3 revision rounds per video.
b - Revision rounds are limited to editing, color filters, graphics, B-roll selection, titles, and music.
c - Clients shall have 5 business days to review each video draft and either approve it or submit revision comments through the Sayso platform.
d - If the Client does not approve the video or submit revision comments within the initial 5-business-day review period, Sayso will send an email reminder.
e - If the Client does not approve the video or submit revision comments within an additional 5 business days following the reminder, Sayso may consider the current version approved, close the production, and deliver the video and raw footage to the Client.
f - This approval procedure applies to every video draft, including the initial edit and all subsequent revision rounds.
g - Additional revisions are available at the current rate of US $150 per editing hour (or part thereof), with rates subject to change.

12. Client Materials.
Clients must provide all necessary branded materials (“Deliverables”), including logos, fonts, photos, and other brand assets.
Client warrants that all Deliverables are legally authorized for use, no third-party rights are violated, and all necessary permissions have been obtained.
Sayso assumes no liability for the content of Deliverables, errors or omissions in Deliverables, or damages resulting from Deliverables use.
Although Sayso is not responsible for any Deliverables, Sayso may delete or elect not to use any Deliverables, at any time without notice to you, if Sayso becomes aware that it violates any provision of the Agreement, or any law.

13. Interviewee(s) Management.
Client is responsible for securing and compensating all interviewee(s), ensuring interviewee(s) attendance, and obtaining necessary releases.
The identity of the interviewee(s) must be designated at least 4 days prior to shooting, otherwise order may automatically be cancelled.

14. Production Day Protocols.
The shooting schedule shall be confirmed at least 10 calendar days in advance, unless a shorter notice period has been expressly approved by Sayso.
Client shall receive a real-time monitoring link for the interview, and a representative must be present (physically or remotely).
Therefore, any comments you may have with respect to the shooting, including shooting positioning, camera angles, background etc., will be required to be made while Sayso’s team is shooting on set.

15. Content Responsibility.
Client assumes full responsibility for all recorded content, location conditions, interviewee(s) and other participants appearance, and speech quality (including in cases of slurred or slow speech) and content.

16. Deliveries.
a - The final video shall be provided via a downloadable link, valid for 21 days from the date the delivery email is sent to the Client.
b - Raw footage shall be provided via a downloadable link, valid for 14 days from the date the delivery email containing the raw footage link is sent to the Client.
c - All download links shall be made available both in the delivery email and within the relevant order on Sayso's platform.
d - Sayso shall not be responsible for long-term storage of the final video or raw footage after the applicable download periods have expired.

17. Intellectual Property.
Client shall receive copyright in the Testimonial Video upon full payment.
Client hereby grants Sayso a nonexclusive, transferable, sub-licensable, royalty-free, irrevocable, worldwide license to use any video and audio Sayso records on Client's behalf (as well as any Deliverables or other material provided by Client which constitute or embody proprietary rights of Client or other third parties) in connection with the Video Production Services.

18. Indemnification.
Client shall defend, indemnify, and hold harmless Sayso and its affiliates, officers, directors, employees, agents, successors, and assigns from and against any and all losses, damages, liabilities, deficiencies, claims, actions, judgments, settlements, interest, awards, penalties, fines, costs, or expenses of whatever kind, including reasonable attorneys' fees and costs of enforcing any right to indemnification hereunder, arising out of or resulting from:
(i) any claim or allegation that any Deliverables, Client-provided content, or Client's instructions to Sayso infringe, misappropriate, or otherwise violate any intellectual property rights or other rights of any third party;
(ii) Any claim or allegation relating to Client's breach of any representation, warranty, or obligation under these Video Production Terms;
(iii) Any claim or allegation relating to Client's use, distribution, or exploitation of the Testimonial Video in a manner not expressly authorized by these Video Production Terms;
(iv) Any claim or allegation by or on behalf of any participant, talent, or other third party involved in the production of the Testimonial Video at Client's request or direction; and
(v) Any claim or allegation arising from Client's negligence, willful misconduct, or breach of any applicable law.

19. Marketing Rights.
Unless explicitly refused in writing, Sayso may use completed videos for promotional purposes, marketing materials, and social media.

20. Sayso Cancellation.
a - If Sayso terminates Video Production Services without cause, the Client shall be entitled to a refund for any services paid for but not provided.
b - For multi-video packages, the refund shall be calculated based on the actual package price paid, divided by the total number of videos included in the package, multiplied by the number of videos not delivered.
c - Any additional fees paid for services that have not been provided shall also be refunded.
d - All applicable refunds shall be issued within 10 business days of termination.